Hotel Receptionist

  • Job Reference: 10310
  • Date Posted: 13 November 2017
  • Recruiter: Paul Mitchell Associates
  • Location: Oakham
  • Salary: £16,640
  • Bonus/Benefits: 20days+STAT, Staff Discounts, Accomodation
  • Sector: Administration & Business Operations
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

10310 - Hotel Receptionist Job Spec
Location: Rutland

Our Client, a hotel based in Rutland, is seeking to recruit a Hotel Receptionist on a full-time permanent basis. Their team enjoy combining professionalism and fun at work. As a Hotel Receptionist, you will ensure that an exceptional customer service is consistently delivered to guests. You will attend to visitors & deal with all inquiries on the phone and face-to-face, and supplying information regarding the resort to the general public, clients and customers. You will also be performing reservationist's duties.

The reception team interacts with and contributes to the first impressions of our Guests, therefore you must perform the following tasks to the highest standards:

*Building and growing hotel bedroom revenue. This should be done through maximizing average room rate, by converting as many direct bookings as possible,
*Room Rates should be kept to a prescribed level, should you wish to drop the rate below the set minimum average room rate authorisation should first be sought from your line manager,
*Origin of all reservations should be accurately captured to enhance marketing information for the future. Details and correspondence must be complete as per company standard and available each day to cross reference this includes all 3rd party bookings,
*Ensure that no reservations are taken without credit/debit card information unless guaranteed by a company in which case relevant confirmation of it should be requested,
*Controlling advance bookings and reservations,
*Allocating rooms to bookings,
*Answering telephone, screen and direct calls,
*Receiving and directing emails to relevant departments,
*Taking and relaying messages,
*Giving customers up to date and accurate information related to local and national tourism,
*Directing guests to correct destination,
*Acting as the first point of contact for any information regarding the hotel and surrounding areas. If you cannot answer a question for a guest you must endeavour to find out,
*Compiling guests bills on check out,
*Receiving and processing payment for accommodation,
*Balancing payments between Opera PMS and PDQ machines by performing banking
*Liaising with other colleagues within the hotel to assist any guests with any problems allowing the problem to be solved at a low level avoiding contact between the guest and senior management. In serious situations you would contact your line manager or duty management depending on severity of problem,
*Undertaking general administrative and clerical support,
*Receiving deliveries,
*Keeping reception area tidy,
*Completing all departmental shift checklist,
*Ensuring that all guest feedback is captured and recorded. All feedback good or bad should be passed on to other departments immediately.

Reporting to: Reception Manager

*Essential: experience with OPERA booking software (Oracle Hospitality)
*Excellent grasp of English (both verbal & written)
*Experience working in hospitality
*Be courteous & smartly presented at all times
*Available to start ASAP

*Salary: £16,640 per annum
*Hours: Full-time permanent 40hrs per week (example of typical shifts: 7am-3pm, 2pm-10pm, weekends)
*Holiday: 20 Days + STAT (rising to 21 Days after two years, 22 after three and 24 after ten)
*Benefits: parking, 50% discount on Hair & Beauty treatments (T&Cs apply), 50% on Leisure membership, discount family & friends rates
*Live-in accommodation may be available at £30.00 per week (TBC upon interview)