Administrator

  • Job Reference: 12234
  • Date Posted: 26 April 2022
  • Recruiter: Paul Mitchell Associates
  • Location: Leicester, Leicestershire
  • Salary: £19,000 to £22,000
  • Sector: Administration, Marketing, Office
  • Job Type: Permanent
  • Duration: Permanent
  • Work Hours: Full Time

Job Description

Our client - a successful financial services consultancy based in Leicester - is seeking an Administrator to join their team on a full-time permanent basis.

The successful candidate will be responsible for supporting key internal stakeholders in order to facilitate effective client relations, including direct customer relationships, professional advisors & representatives of the customer / organisation.

You will also be involved in coordinating the firms' marketing function including website management, designing promotional materials, managing & updating customer data, preparing correspondence / mailers and assisting with organising events.

Key duties are as follows:

*Administering existing / new customer details in line with standard procedures,
*Be an ambassador for the firm, providing professional, reliable & courteous customer service at all times. Foster good working relationships with regular clients / contacts / suppliers,
*Managing communications & enquiries, escalating where necessary, acting efficiently and effectively to resolve any queries in a satisfactory manner,
*Provide management with regular progress updates regarding customer service projects / campaigns,
*Oversee the creation & revision of customer literature pertaining to products & services,
*Management of the company website & social media channels, including content updates, disseminating information & making user experience improvements,
*Administering database of marketing contacts, creating & scheduling mailers,
*Assist with organising & attending external events.

The Right Person
*GCSE's + NVQ Lvl-3 in customer service OR equivalent,
*Previous customer service / admin experience is essential,
*Experience of marketing incl. brochure design, administering website / social media content is desirable,
*Effective communication skills,
*Proactive and able to work on own initiative with minimal supervision,
*Excellent planning, organisation & deadline time keeping skills,
*Strong IT skills incl. Microsoft Office (Excel, PowerPoint, Word).

Package
*Appointment Type: Permanent
*Salary: £19,000 - £22,000 (subject to experience)
*Hours: Full-Time (office-based)
*Holiday 20 Days + Bank Holidays (rising yearly in line with service)
*Private Health

If you - or someone you might know - are interested & think this opportunity may be suitable, APPLY ONLINE NOW or call us (quoting our 5-digit job reference) on +44 (0)116 254 9404. If you do not consent, please DO NOT apply to this vacancy.

By applying to this vacancy, you consent to the processing of your data in accordance with PMA's GDPR & Privacy Policy: https://paulmitchellassoc.co.uk/gdpr-privacy-policy/