Customer Service Assistant

  • Job Reference: 12030
  • Date Posted: 15 September 2021
  • Recruiter: Paul Mitchell Associates
  • Location: Leicester, Leicestershire
  • Salary: £18,132
  • Sector: Administration
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Simon Hibbert
  • Email:
  • Telephone: +44 (0)116 254 9404

Job Description

Our client a successful expanding manufacturer and distributor are looking to add a Customer Service Assistant to their small friendly team based at their lovely offices in Glenfield.

This role is being recruited for on a Full Time Permanent basis.

The Job:
To ensure the needs and expectations of all of our customers are thoroughly met and satisfied by processing their orders and enquiries in an accurate, efficient and friendly manner.

Key Responsibilities:
- Data entry - keying in of customer orders onto computerised system;
- Customer enquiries of various nature. This may be by telephone or email :-
- Stock enquiries
- Price enquiries
- Delivery queries / proof of delivery requests
- Arranging returns
- Complaints
- Accessing on-line portals to download orders and communicate with customers
- Processing PDQ credit card payments

Candidate Profile:
The ideal candidate will have previous experience within a Customer Service environment.
- Competent keyboard skills are essential
- Outgoing personality
- Good telephone manner

Hours - 37.5 hours per week (M-T 8.30 to 17.00, Friday 8.30 to 15.45 (30 minute lunch break and 15 minute break mid-morning)
Salary - £18,132 per annum
Location - Office Based

If you - or someone you might know - are interested & think this opportunity may be suitable, APPLY ONLINE NOW or call Paul Mitchell Associates (quoting our 5-digit job reference) on +44 (0)116 254 9404.

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