Customer Service

  • Job Reference: 11379A
  • Date Posted: 13 November 2019
  • Recruiter: Paul Mitchell Associates
  • Location: Daventry
  • Salary: £9.00 to £11.00
  • Bonus/Benefits: + Holiday Pay
  • Sector: Commercial & Clerical
  • Job Type: Permanent
  • Duration: Min. 3 Months
  • Work Hours: Full Time

Job Description

11379 - Interim Customer Service Job Spec
Location: North-West Northamptonshire

Our Client based in Northamptonshire is seeking an experienced Customer Service candidate to join their collections team on a full-time interim basis (min. 3 months). The role is long-term sickness cover with a good chance of going permanent in the new year.

*Managing individual ledger, ensuring debts are collected when falling due,
*Sending out overdue letters in line with the Company's timetable,
*Ensure accounts are placed on stop in accordance with Company's timetable,
*Ensure all outstanding invoice queries are resolved & collected expediently by liaising with the Branch and/or customer, and that all relevant resolutions are documented,
*Ensure high-risk accounts are brought to the attention of the Supervisor / Credit Manager,
*Ensure all overdue accounts are passed on to solicitors at the appropriate time and free from queries that may hinder legal action,
*Review of accounts which have exceeded credit limits and, where appropriate, liaise with senior staff,
*Identify key issues such as recurring disputes and recommend resolution, implement, monitoring, reporting,
*Assisting colleagues on an adhoc basis with any of the above.

Reporting to: Credit Manager

*Education: GCSE standard incl. English & Maths,
*Minimum of one years' customer service experience within a corporate organisation,
*A background in customer services/credit control would be preferred with experience in problem / dispute resolution,
*Excellent communication skills (verbal & written English),
*The ability to plan, prioritize and manage workloads on own initiative,
*Desirable: student / member of Institute of Credit Management.

*Appointment Type: Interim (Min. 3 months), possible Temp-to-Perm
*Rate: £9.00 - £11.00ph + Holiday Pay (subject to experience)
*Bonus (KPI + Team)
*Hours: Full-Time 8:30am - 5:00pm Mon-Fri
*Holiday: 20 Days + STAT
*On Site Parking

If you're interested & think you're suitable for this opportunity, please apply online or call Paul Mitchell Associates (quoting ref: 11379) on 0116 254 9404.

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