Ecommerce Coordinator

Overview
We are a renowned manufacturing company. Based in South Leicestershire, we are seeking a dedicated and enthusiastic Ecommerce Coordinator to join its team,

• Location: Site-based
• Salary: Circa £28,000 per annum.Reporting to the Marketing Manager This is an exciting opportunity to contribute to the growth of our online sales and play a key role in our ecommerce operations.

Responsibilities
As an Ecommerce Coordinator, you will be responsible for:

• Order & Inventory Management:

  • Processing, packing, and shipping all orders promptly.
  • Maintaining accurate inventory levels and ensuring efficient order fulfilment.

• Customer Service:

  • Responding to customer enquiries and resolving issues effectively.
  • Managing customer complaints to ensure satisfaction.

• Product Management:

  • Updating and optimising product listings on the ecommerce platform.
  • Ensuring accurate product information and high-quality imagery.

• Data Analysis:

  • Monitoring website performance and user experience.
  • Analysing sales data and generating reports to support data-driven decisions.

• Market Awareness:

  • Conducting regular reviews of competitors and identifying opportunities for range extension and website improvements.

• Cross-Functional Support

  • Assisting other departments, including picking and palletising B2B customer orders and supporting production lines as needed.
  • Supporting social media content creation, marketing campaigns, and trade events.

• Qualifications
  To excel in this role, you should possess the following:

• A solid understanding of ecommerce platforms (preferred).

• Knowledge of digital marketing, including SEO and content creation.

• Strong data analysis skills.

• Excellent communication and organisational abilities.

• High attention to detail and a commitment to maintaining high standards of work.

• Ability to work both independently and collaboratively in a team environment.

• A proactive and adaptable approach to learning and problem-solving.

• Physical capability to perform manual labour and handling tasks.

Day-to-Day
Your typical day will involve:

• Managing and fulfilling online orders, including picking, packing, and shipping.
• Responding to customer queries and resolving any issues promptly.
• Updating and optimising product listings to ensure accuracy and appeal.
• Monitoring website performance and analysing sales data to identify trends and opportunities.
• Collaborating with the marketing team to execute campaigns and enhance the customer journey.
• Supporting other departments as needed, including assisting with production and marketing activities.

Benefits
We value our employees and offer the following benefits:

Working Hours: Monday to Friday, Full Time, 40 hours per week

• Location: Site-based
• Salary: Circa £28,000 per annum
• Statutory holiday entitlement (28 days inclusive of Bank Holidays).
• Auto-enrolment pension scheme.
• Free on-site parking.
• Staff discounts, and service awards.

If you are a motivated individual with a passion for ecommerce and a desire to contribute to a growing business, we would love to hear from you. Apply today to join the team and help them deliver exceptional products and service to its customers.