Chart the Right Course:

Our Clients' Journey

Discover the path along which we lead our clients' to recruit better.

i. Defy Convention

A seemingly counter-intuitive question we will ask our clients is this: do you really need to recruit?

Conventional agencies will never ask this.

But Paul Mitchell Associates has learnt it pays to encourage our clients to think creatively. Can the solution be found internally? Is it possible to adapt existing structures? Promote within? Are you sure?

Questions like these often save our clients time and money. Retention rates improve when people invest in existing talent. We challenge clients to explore this avenue first before launching into action.


ii. Choose the Right Course

Most of our new work comes from client and candidate referrals. This way, prospective clients often know what we can do – and know how others have succeeded with us.

But success doesn’t just happen.

To do what we do, our clients must outline their culture, reputation and vision – not to mention budget and timescale. It pays to identify fit, obstacles and opportunities.

In return, we share insight into brand positioning, competitor trends, salary benchmarking – and much more. A thorough brief will point us in the right direction.


iii. Rendezvous

First, we identify prospective candidates from our active and passive networks – before extending our search and advertising to the open market.

Our clients don’t like to be bombarded with CVs – it’s a waste of their time – and we submit only those to which we have spoken.

Rigorous analysis of the candidates’ experience, character, motivation, aspiration and commitment – verified by qualifications, references and testing – is essential for determining a suitable shortlist.

Now is the time to meet. We liaise with both parties to organise interviews and communicate feedback at all stages.


iv. Safe Landing

We take our responsibility for guiding clients and candidates through the critical decision and offer stages very seriously – brokering negotiations to ensure all mutual interests are satisfied.

In our experience, decisions made in haste – or through coercion – invariably end in disaster. It pays to give both parties space and time to think. If on reflection a new direction is sought, we offer clients the flexibility to revisit earlier steps until our mission is accomplished successfully.

Failure is not an option. Our aftercare team will follow-up, support and provide safeguards to protect our clients and candidates in the unlikely event things don’t go to plan.